My Account

Do I need an account to shop at BABOCHKA by Maritere Rodriguez?

Yes, you need to create an account. Creating an account at babochkastore.com allows you to save your personal details and addresses, and use My Wishlist feature.

How do I edit my Personal Details?

To change your personal details, click on “My account” and then choose the type of information you wish to alter.

What if I have forgotten my password?

If you have lost or forgotten you password, click on “Forgot my password” on the account login page and follow the online instructions.

My Products

How do I take care of my jewelry?

All BABOCHKA by Maritere Rodriguez jewellery are traditionally crafted and therefore very delicate. The metal is plated and each crystal is individually set. As a result, special care is required. Please follow the advice below.

  •  Store your jewellery in the original packaging or a soft pouch to avoid scratches.
  •  Polish your jewellery frequently with a soft cloth to maintain its original, lustrous finish.
  •  Remove jewellery before washing hands, swimming, and/or applying products (e.g., perfume, hairspray, soap, or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance.
  •  Put on jewellery last when dressing and take off first when undressing.
  •  Avoid contact with water.
  •  Avoid hard contact (i.e., knocking against objects) that can scratch or chip the crystal.

How can I tell if my BABOCHKA by Maritere Rodriguez merchandise is genuine?

Babochka by Maritere Rodriguez products are sold only through authorized retailers around the world. The website babochkastore.com is the only official and authorized online distributor of Babochka by Maritere Rodriguez products. We cannot guarantee the authenticity of products purchased elsewhere.

What can I do if I have an issue with my product?

All of our products pass through strict quality regulations. However, if you do experience a problem please contact info@babochkastore.com

How can I return or exchange my merchandise?

Please, click here to see our Return & Exchange policy.

Shipping & Delivery

What shipping couriers do you support?

We offer local shipping via these couriers:

  • METROPAC
  • INPOSDOM
  • CARIBE TOURS
  • SICHOEM
  • EXPRESO VEGANO

** If the courier of your choice is not listed here, please contact us to see if we could help.

When to expect my shipment?

Most orders will ship within one business day of being placed, unless specified within the item page. However, in some cases shipments can take 1-3 business day due to carriers delays.  All solid gold items are made to order, so please allow up to two weeks for these items to ship.

We offer local shipping via these couriers:

  • METROPAC
  • INPOSDOM
  • CARIBE TOURS
  • SICHOEM
  • EXPRESO VEGANO

** Note please that all shipments via INPOSDOM will be sent as Standard Shipping and may take from 4 up to 7 business days to be delivered.
*** All prices will be calculated during the checkout and may vary from courier to courier.

Returns & Exchange

How can I return or exchange my merchandise?

For more accurately information about Returns & Exchange, please click here.

Purchase, Order & Gift Cards

Do you offer engraving?

Yes, we offer engraving. This has an additional cost, and it will be specified at checkout.

What if I need extra help or advice about a BABOCHKA by Maritere Rodriguez product purchase?

If you require any further help in selecting a product or encounter an issue, please contact our Customer Service department.

How can I obtain a catalogue of BABOCHKA by Maritere Rodriguez products?

All of our catalogues are available on our website in digital format. To request our Wholesale Catalogue please contact: Sales@babochkastore.com

How do I order on babochkastore.com?

We have tried to make the ordering process as simple as possible.  Simply login with your account information or create an account if you are a new user. After you select the products you wish to purchase in you basket, you can proceed to the checkout. Here you will be provided with the total sum to be charged as well as a selected payment method to complete your order.

Is it safe to order on babochkastore.com?

Babochkastore.com makes use of the latest online security features available, by cooperating with the most noteworthy organizations as PayPal high security encryption services.

Can I order from overseas?

Yes, Babochkastore.com offers worldwide delivery to any destination across the globe. Depending on the customs regulations however, different delivery times and costs will apply.

What delivery method options are available?

Yes, Babochkastore.com offers worldwide delivery to any destination across the globe. Depending on the customs regulations however, different delivery times and costs will apply.

Can I pay for my order using my Gift Card?

Yes we are able to process orders being placed with a Gift card.

Are all products BABOCHKA by Maritere Rodriguez available for purchase online?

We try our best to promote the fullest BABOCHKA by Maritere Rodriguez experience at our online store. There might be some products, however, which may not be available online.

Can I cancel an item from my order?

Yes, you may cancel an item from your order at any point as long as you have not proceeded with the payment. To cancel an order following payment please contact orders@babochkastore.com