- Returns will be accepted within 14 days of receipt.
- Product(s) must be in the original state in which you received them, have not been used, worn, soiled or in any other situation beyond their original and their safety tag must remain intact.
- An email to our Customer Service Team is required prior to your return. See below for more information.
- Returns can be refunded or exchanged with another item, size or color.
- Sale or Special Offer products can be exchanged with products from the same category only.
- We will refund the price you purchased your item at, including sale items. We will not refund delivery or return postal charges.
- Items purchased online cannot be exchanged in store.
- The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and cannot get damaged on the way.
- Purchases made with gift cards or sent as gifts can be exchanged with other products but are not redeemable for cash.
- Items received outside our Return Policy Guidelines will not be mailed back and will not be refunded.
- Our returns address is:
Ens. Los Prados, D.N.,